What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.8
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Microsoft Teams Reviews
John S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Sep 2025
User-Friendly Tool for communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Adjustable Tone, Format, Readability The ability to transform text in different voices, tweak reading levels, reformat large chunks, etc. It’s more flexible than many simpler editors or pure content tools.
What is your favorite aspect of this product?
Mobile experience for full features Feature gaps vs specialized tools
What do you dislike most about this product?
Specialized tools may still be more effective in dedicated IDE-like environments.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Nitansha B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2025
Best way to communicate with your whole team
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It’s visual with your profile picture and gives an option to talk with others in the team directly even without selecting a a date and time for a meeting
What is your favorite aspect of this product?
Quick calls
What do you dislike most about this product?
I actually like it a lot
What recommendations would you give to someone considering this product?
Go ahead and buy it, it’s worth it
Pros
- Client's Interest First
- Security Protects
- Helps Innovate
- Continually Improving Product
Emmanuel A.
- Role: Public Sector
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2025
The ultimate work hub
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Deep integration with Word, Excel, Outlook, and SharePoint. Video conferencing built right in (no need for Zoom if you’re already here). Secure and enterprise-ready with Microsoft’s backing.
What is your favorite aspect of this product?
Being able to jump from a chat into a video call and then open a shared file. all without leaving the app.
What do you dislike most about this product?
It eats up memory and can feel slow, especially on older computers. Plus, the interface gets overwhelming with too many channels/teams.
What recommendations would you give to someone considering this product?
Pin your most-used channels and chats, it helps keeps things manageable If notifications get noisy, customize them early.
Pros
- Helps Innovate
- Reliable
- Transparent
- Continually Improving Product
