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JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

87 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Friendly Negotiation
  • Enables Productivity

Feature Ratings

Average 81

Electronic Signatures

84

Security

83

Drag and Drop Design

82

Mobility

82

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

78

State Transformation

77

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

79

JotForm Reviews

Simon G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

The ease of use is just great

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

The massive range of features

What is your favorite aspect of this product?

The amount of features

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

just research all products available

Pros

  • Performance Enhancing
  • Effective Service
  • Fair
  • Acts with Integrity

Cissy A.

  • Role: Finance
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Jotform is an awesome tool

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.

What is your favorite aspect of this product?

JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.

What do you dislike most about this product?

Nothing really for now.

What recommendations would you give to someone considering this product?

An excellent recommendation for new users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Rakshit C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

JotForm - East Form development

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.

What is your favorite aspect of this product?

JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.

What do you dislike most about this product?

It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.

What recommendations would you give to someone considering this product?

For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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