What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
4
Since last award
95 Plan to Renew
6
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Client Friendly Policies
- Altruistic
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Ticket Management
Workforce Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Queue Management
Knowledge Management
Screen Prompts
Contact Center Analytics
Multi Channel Intake Integration
Contact Center Compliance Management
Call Recording
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Customization
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Also Featured in...
Experience Communications Platform Reviews
Neeraj K.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Initial Implementation
Submitted Apr 2025
ECPs are designed to enhance customer experience
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
ECPs are designed to enhance customer experiences by providing a comprehensive suite of tools for managing and delivering communications across various channels. This includes capabilities like personalized messaging, omnichannel support, and advanced analytics, which can help businesses stand out from competitors.
What is your favorite aspect of this product?
Competitors may try to copy differentiated features, reducing the competitive advantage.
What do you dislike most about this product?
ECPs can be customized to meet the specific needs of different industries or customer segments, offering a more tailored and relevant experience. Developing and maintaining differentiated features can be costly.
What recommendations would you give to someone considering this product?
ECPs are designed to enhance customer experiences by providing a comprehensive suite of tools for managing and delivering communications across various channels. This includes capabilities like personalized messaging, omnichannel support, and advanced analytics, which can help businesses stand out from competitors.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Fair
Vaishali m.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
"Reliable Global Comms with Smart Features—Mobile
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 gives you global voice coverage and built-in analytics, which many competitors don’t offer out of the box. It’s also more scalable for growing teams compared to some smaller platforms.
What is your favorite aspect of this product?
The call recording and real-time analytics are game changers. It helps me monitor team performance and quickly resolve customer issues with data to back decisions.
What do you dislike most about this product?
Mobile app needs polish—it crashes occasionally and doesn’t always sync messages in real time.
What recommendations would you give to someone considering this product?
Try the demo thoroughly with your team. Focus on how well it fits your internal and customer-facing communication needs. Also, check support response times—they can vary by region.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark W.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2025
A Big Fan of 8x8
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
It just works. We use it for our softphone, deskphone, call center and our online video meetings.
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
Not much to dislike. Price could always be cheaper.
What recommendations would you give to someone considering this product?
I would confidently move ahead.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
