.png){kind=small}
What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUJET CCaaS Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UJET CCaaS.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
2
Since last award
97 Plan to Renew
2
Since last award
88 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Altruistic
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Workforce Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Screen Prompts
Contact Center Compliance Management
Ticket Management
Knowledge Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Also Featured in...
UJET CCaaS Reviews
Dravid K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Excellent tool for Customer Engagement
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET is different because it makes customer support way more flexible. You can chat, text, or even do video calls—all in one platform. It’s super easy for agents to manage, and customers like having more ways to reach out. The real-time data also helps you improve support fast.
What is your favorite aspect of this product?
I really like how easy it is for agents to switch between different communication channels. It keeps things smooth and makes handling customer issues way faster.
What do you dislike most about this product?
The reporting tools could be more customizable. Sometimes it feels like you can’t dig as deep into the data as you’d like.
What recommendations would you give to someone considering this product?
Take the time to learn the system thoroughly, especially the multi-channel features. It’s a game-changer once you’re comfortable with it. Also, make sure to use the analytics to fine-tune your support and improve the customer experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sahil V.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Simplifying Support, One Seamless Solution
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET made customer support a lot simpler for us. Everything—voice, chat, video—runs in one place, so no more juggling tools. The CRM integration means agents have everything they need at hand, and the real-time insights help us stay on top of things. It just works, and makes support feel more connected and efficient.
What is your favorite aspect of this product?
UJET's ability to simplify assistance is what I adore about it. Agents don't need to search for information because it is readily available in real time. It just allows them to concentrate on problem-solving rather than system-cracking.
What do you dislike most about this product?
I don’t love that customization can be a bit time-consuming upfront.
What recommendations would you give to someone considering this product?
If you’re considering UJET, it’s a solid choice if you want a smooth, integrated support system. Just keep in mind, the initial setup can take a bit of effort, but it pays off once everything’s running.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Palak A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Streamlining Support with Smart, Seamless Service
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET distinguishes itself by not attempting to incorporate antiquated equipment into a contemporary environment. It is new, mobile-friendly, and seems to work for both agents and customers—no cumbersome extras, just smart, simple help.
What is your favorite aspect of this product?
To be honest, I think that the real-time context sharing is the true winner. It eliminates a great deal of back and forth and greatly increases the effectiveness of conversations—for both parties.
What do you dislike most about this product?
If I had to select a flaw, I would say that the reporting should be more focused; it seems like it only touches the surface when you want to delve deeper.
What recommendations would you give to someone considering this product?
When contemplating UJET, evaluate how it aligns with your customer experience vision rather than merely comparing features. It is designed for teams who genuinely care about providing seamless help rather than merely functional support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
